Last updated: March 1, 2026. Please read these terms carefully before using Exolus Basic.
By downloading, installing, or using Exolus Basic ("the Software"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Software. These Terms constitute a legally binding agreement between you and Exolus Basic Ltd. (Company Number 09879009, registered in England & Wales) and/or its affiliate Exolus Basic Ltd. (Registration Number 514525260, Israel) — collectively "Exolus Basic", "we", "us".
Subject to these Terms and your payment of applicable fees, Exolus Basic grants you a limited, non-exclusive, non-transferable, revocable license to:
The Starter plan license is for 1 device. Pro allows up to 3 devices. Business allows unlimited devices within your organization.
Exolus Basic subscriptions automatically renew at the end of each billing period unless cancelled. By subscribing, you authorize Exolus Basic to charge your payment method on a recurring basis.
To cancel, go to Account → Settings → Subscription → Cancel Plan. Cancellation stops future charges; no partial refunds are issued for unused time except within the 30-day refund window.
You agree not to use Exolus Basic to:
You retain full ownership of all recordings and content you create with Exolus Basic. By storing recordings in Exolus Basic Cloud, you grant Exolus Basic a limited license to host, transmit, and display your content solely for the purpose of providing the service to you. We do not access, analyze, or use your recordings for any other purpose.
We aim for 99.9% uptime for cloud services but do not guarantee uninterrupted access. We may update the Software at any time to fix bugs, add features, or address security issues. Updates may be applied automatically. We will not intentionally remove features material to your plan without notice and a suitable transition period.
The Software, including its code, design, trademarks, and brand assets, is and remains the exclusive property of Exolus Basic, Inc. Nothing in these Terms transfers any ownership rights in the Software to you. The name "Exolus Basic" and the Exolus Basic logo are registered trademarks of Exolus Basic, Inc.
THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLASSBOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLASSBOX'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SOFTWARE SHALL NOT EXCEED THE AMOUNT YOU PAID TO GLASSBOX IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL GLASSBOX BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and uninstalling the Software. Exolus Basic may terminate your access for material breach of these Terms, with or without notice. Upon termination, your license ends immediately and you must cease using the Software.
These Terms are governed by the laws of Germany. Any disputes shall be resolved in the courts of Berlin, Germany. If you are a consumer in the EU, you may also have rights under applicable local consumer protection laws that cannot be waived by contract.
We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use of Exolus Basic after the effective date constitutes acceptance of the revised Terms.
Contact our legal team. We'll reply within 5 business days.
support@exolus-basic.tech