How can we help?

Download the installer from our Downloads page, run it, and follow the setup wizard. Installation takes under 60 seconds. Sign in or start your free trial immediately.

Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac), or click New Recording in the app. Choose your recording area, configure audio, and hit Record. Press the same shortcut again to stop.

Yes. Starter and Pro licenses allow 2 simultaneous devices. For more, upgrade to Business or contact us for enterprise.

Try: (1) Enable GPU acceleration in Settings → Performance, (2) lower resolution or frame rate, (3) close background apps, (4) record to an SSD instead of HDD.

macOS requires a virtual audio driver to capture system audio. Exolus Basic will prompt you to install ours the first time — it's a one-time, 30-second process.

Pro and Business plans support 4K (3840×2160) at 120fps. Starter is capped at 1080p / 60fps. Actual resolution depends on your monitor and GPU.

Go to Account Settings → Billing → Cancel Subscription. Your access continues until the end of the billing period. Or email support@exolus-basic.tech and we'll handle it within 24h.

We offer a 30-day money-back guarantee on all paid plans. Email support@exolus-basic.tech with your order details and we'll process your refund within 3–5 business days.

Invoices are emailed automatically after each payment. You can also download past invoices from Account Settings → Billing → Invoice History.